FAQs

Q. How do I become a member?

A. Those interested can become a member by clicking on the Enrollment Questionnaire link located in the email invitation they received and completing the survey. You can elect to ‘opt out’ of the panel at any time.

Q. How often will I receive surveys?

A. Panel members will be contacted via email a maximum of twice a month with an invitation to share opinions and insights on a variety of topics. As we have a large group of panel members, at times we will send out different surveys to panel members to complete to ensure the panel distribution is accurately represented.

Q. How will the company use the survey results?

A. Results from the panel surveys are shared throughout the organization and recommendations are provided. Any actions taken from the survey results will be reported back to our panelists through our Panel Newsletters.

Q. What happens if I miss a deadline for a survey or am unable to complete a survey?

A. We recognize that it may not always be possible to complete each survey that we send. If you miss a deadline for a survey, please continue to check your inbox for future survey invitations.

Q. Will anyone ever see my individual results?

A. No. To ensure your total privacy, your answers are confidential and grouped in total with other panel members who have completed the same survey. The information you provide is used for statistical purposes only. We respect your privacy as noted in our privacy policy.

Q. How will I know when I’ve been invited to participate in a survey?

A. When a new survey has been posted, you will receive an email inviting you to participate, so watch your inbox for upcoming studies. Your Longo’s Fresh Insights login portal page will also display links to all open surveys you have been invited to.

Q. Are there any prizes for filling out the survey?

A. If there is a prize or a contest being offered for this particular survey, you will find the details in either your study invitation (e-mail) or within the study itself. Be sure to read the information provided so you are familiar with the terms and procedures for the prize fulfillment.

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